EPA Alliance Training Group Policies and Guidelines

Policies and Guidelines



Registration Policies and Guidelines. Please read before registering for our public training open enrollment classes.

Registration and Payment Options

EPA Alliance offers two convenient ways to pay for open enrollment public training courses. Payments can be made by credit card or check. Payments must be made in full before the class start date. Checks and money orders should be made payable to “Baxter Communications Group, LLC.” and mailed with a copy of your online registration to:


Baxter Communications Group, LLC

EPA Alliance Training Group

7 Village Knoll Place

The Woodlands, TX, TX 77381


Payment must be received before the course start date. For credit cards; use the website to register and process your credit card transaction for the event. EPA Alliance accepts all major credit cards. VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. 


Secure Purchase Guarantee

You can enter your credit card information with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. Authorize.Net adheres to strict industry standards for payment processing. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.



After registering over the web or phone you will receive a confirmation email within an hour and also a reminder email 1-week prior to the course. If you do not receive a registration confirmation email within 2 hours of registration, please email us at training@epaalliance.com


Substitution, Transfer, Cancellation, and Refund Policy

Registrants who are unable to attend a course may contact us at any time before the course begins to designate a substitute in their place at no charge. If you cannot attend and have already paid and need to transfer to another scheduled course, you may do so at no additional charge. 

To obtain a full refund, please contact us within twelve (12) full business days before the course begins.


Cancelling after the 12-day mark - please be aware that a lot of time and resources go into developing and delivering each course and if you must cancel and cannot provide a substitution a 20% charge of the advertised course tuition will be charged to your credit card or invoiced to your company. To avoid cancellation charges you may still transfer your tuition payment to the next class or provide a substitute employee. 


Privacy Policy

EPA Alliance respects your privacy and will never release, trade, barter, or sell your contact information. Your information will remain confidential. We will send you limited communications about courses and industry news we believe would be of interest to you. We will try our hardest to limit these communications. You always have the ability to “Opt-out” of any emails you receive.


Travel Policy

EPA Alliance is not responsible for the purchase of non-refundable airline tickets/travel arrangements or the cancellation/change fees associated with canceling a flight or other travel arrangements. Although courses are subject to cancellation and rescheduling, we will always keep our attendees informed on the course status and try to the best of our ability to never cancel a course unless absolutely necessary. 


Hotel Policy

We recommend that our course attendees stay at the hotel where the course is being held or at a nearby location. In some cases, EPA Alliance will block out a certain number of rooms at the hotel where the training takes place with a special room rate. When making your reservations please make sure to indicate that you are with the EPA Alliance training group to double-check if any rooms are still available under our block. “First come first serve basis”. EPA Alliance is not responsible for any hotel charges our students incur.


Group Rate Discounts

EPA Alliance offers group rate discounts for those organizations sending  3 or more students to the same class. Please contact us at (713) 703-7016 for group rates. Group Rates must be applied before registering online.


Military/Government Discounts

EPA Alliance is proud to offer military and government (Federal, Tribal, State and Local Agencies) discounts for personnel attending an open enrollment class. Please contact us at (713) 703-7016 for a military/government discount. Discount must be applied before registering online.